Frequently Asked Questions

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Delivery times are between 3 to 10 business days depending on your address.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the Auspost website https://www.auspost.com.au/ to get an estimate date of delivery.

Can the courier leave my wine on my porch?

Please specify any special delivery instructions when completing your order.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.

Contact Information

Email: info@oakridgewines.com.au
Phone: +61 3 9738 9900

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+61 3 9738 9900
info@oakridgewines.com.au
864 Maroondah Highway
Coldstream
Victoria 3770 Australia