OAKRIDGE COVID-SAFE HOUSE POLICY

We are taking every possible preventative measure to ensure that guests, staff and suppliers of Oakridge are protected from potential transmission of COVID-19.

Key Preventative Measures

Will have a trained COVID-Safe officer appointed for both our Cellar Door and Restaurant to oversee and enforce all COVID-Safe House policies.

COVID-SAFE training provided for each staff member prior to returning to work. Training will be refreshed at least once per month with every staff member. Regular monitoring of Victorian Govt. Health websites to ensure the latest advice is taken into consideration.

Heightened Hygiene Practices

Disposable food, beverage and tasting menus
Single-use napkins
Electronic payment only
Sanitizer dispensers placed throughout the venue
Daily deep cleaning of venue.
Cleaning of venue high touch points at least every 30 minutes

Conditions of Entry

To comply with Victorian Government regulations, we require all guests to register their name and phone number on arrival.

Guests, staff and suppliers will be denied entry to the venue if COVID-19 symptoms are evident.

We thank you for your support and compliance with our COVID-SAFE House Policy. We look forward to welcoming you back to Oakridge

 


Frequently Asked Questions

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Delivery times are between 3 to 10 business days depending on your location.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the Auspost website https://www.auspost.com.au/ to get an estimate date of delivery.

Can the courier leave my wine on my porch?

Please specify any special delivery instructions when completing your order.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.

Contact Information

Email: info@oakridgewines.com.au
Phone: +61 3 9738 9900

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+61 3 9738 9900
info@oakridgewines.com.au
864 Maroondah Highway
Coldstream
Victoria 3770 Australia