FREQUENTLY ASKED QUESTIONS

COVID- Safe officer
For each shift, there will be a trained COVID-Safe officer appointed within our Cellar Door and Restaurant to oversee and enforce all COVID-Safe House policies.

Hygiene

Single-use disposable food, beverage and tasting menus

Single-use napkins

Electronic payment only

Touchless hand-sanitiser dispensers placed throughout the venue

Ongoing cleaning and sanitising of high touch areas during service periods

Reporting
Daily reporting and recording of staff attendance, staff and guest temperatures, guest contact details and attendance, cleaning checks, visitor register.

Staff Training
COVID-SAFE training provided for each staff member prior to returning to work. Training will be refreshed at least once per month with every staff member.

Venue Layout

Each indoor space will allow for at least 4m² of space for each person, with a maximum capacity of 20 guests per space.

A distance of 1.5m required between bookings/tables, measured from the back of each chair
Table service only (Cellar Door and Restaurant)– no standing or bar service.

COVID-SAFE training has been provided for each staff member prior to returning to work. Training will be refreshed at least once per month with every staff member. Regular monitoring of Victorian Govt. Health websites to ensure the latest advice is taken into consideration.

Touchless sanitiser dispensers are installed at venue entry/exit, outside guest bathrooms and staff bathrooms/changerooms, and staff work areas. Hand sanitisers will be clearly signposted, cleaned regularly and topped up.

To minimise the risk of COVID-19 transmission, contactless payment (credit card/ app) is now our preferred payment method.

For the most up to date hours, please visit our Restaurant and Cellar Door pages. Please note that our days of operation are now Thursday to Sunday.

When you arrive at the winery, we might ask you to wait outside while another group leaves. You will then be taken straight to your booking area. When walking around the venue we ask our customers to look out for each other, waiting to let each other pass in narrower places, and ensuring a 1.5m distance is kept. Our team will be on hand to ensure no bottlenecks or crowding occur and we ask you to respect this. There is also a separate exit for departing guests.

We have implemented the following changes:

All cellar door tastings are now conducted as a pre-booked 45min seated tasting experience.

Each indoor space will allow for at least 4m² of space for each person, with a maximum capacity of 20 guests per space.

A minimum distance of 1.5m is required between bookings/tables, measured from the back of each chair.

As you will be kept with the group you arrived with, you do not need to wear a mask once seated. All guests are required to wear masks when not seated and adhere to 1.5m social distancing when moving through the venue.

Entry will be denied if COVID-19 symptoms are evident.

To comply with Victorian Government regulations, we require ALL guests to register their first name and phone number on arrival. These details will be kept on file for a minimum of 28 days for contact tracing purposes. To assist with this process we ask that all groups arrive 10 minutes prior to their booking time.

Staff are required to stay home if they are sick or have symptoms and should go home if they become unwell.

All staff will have their temperature checked prior to starting their shift (by Covid-Safe Officer).

All non-staff/guests who enter the premises are required to have their temperature checked and provide name and contact details, plus in and out time – recorded in the visitor register.

Delivery times are between 3 to 10 business days depending on your location.

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the Auspost website https://www.auspost.com.au/to get an estimate date of delivery.

Please specify any special delivery instructions when completing your order.

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.

Email: info@oakridgewines.com.au
Phone: +61 3 9738 9900